For eligible, non-personalized physical products, you may notify us that you wish to return your order within 14 days of receiving it.
After notifying us, you must send the product back within 14 days. Please contact us before returning your order so that we can provide the correct return instructions and return address.
Returned products must be complete and in their original condition. You may inspect the product as you would in a physical shop, but you are responsible for any loss in value caused by handling beyond what is necessary to inspect it.
Please include your name and order number with the return.
Customers are responsible for arranging and paying the return shipping costs.
We strongly recommend using a tracked shipping service. Nook & Note cannot process the return until the product has been received or you provide proof that it was sent back.
If a product is incorrect, damaged, or defective, please contact us before returning it. Where required by law, Nook & Note will cover the reasonable return shipping costs.
Non-Returnable Products
We do not accept returns or issue refunds for:
Personalized or custom-made products
Products made specifically to your requested specifications
Digital downloads once downloading or access has begun, provided you expressly agreed to begin immediately and acknowledged the loss of your right of withdrawal
Gift cards
Products returned incomplete, used or damaged beyond what is necessary to inspect them
These exclusions do not affect your legal rights if a product is faulty, damaged, or not as described.
Sale and Clearance Products
Sale and clearance products are considered final sale and cannot normally be returned or refunded.
This does not limit any mandatory rights you may have under applicable consumer law. Where the statutory 14-day right of withdrawal applies, an eligible non-personalized sale product may still be returned.
Exchanges
We do not offer exchanges.
If you would like a different product, color, or design, you may return the original eligible product in accordance with this policy and place a new order separately.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. We may withhold the refund until we have received the returned product or you provide proof that it was sent back.
For a full withdrawal, the original standard delivery cost will be refunded where required by law. Additional costs for an upgraded or express delivery method are not refundable. For partial returns, the original delivery cost is not refunded.
Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.
Damaged, Defective, or Incorrect Products
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the product and packaging so that we can assess the issue and provide an appropriate solution.
